Certificate IV in Business

Domestic students (DS) seeking to enrol in the program must:

• Demonstrate their competence in language, literacy and numeracy levels when enrolling into the course. A pre-training review of an applicant’s language, literacy and numeracy skills during the application process will be conducted including one-on-one interviews
• Domestic students under 18 years of age MUST provide written evidence of exemption from their school or the regional director at the Department of Education & Training.

The training for the qualification is conducted in a simulated environment set up to replicate / simulate an IT environment. Students will be provided various observation scenarios (related to unit of competency) in their summative assessments to learn and practice dealing with different situations that arise in the course environment.

ACCEND meets the need for a real-time workplace simulation environment by:

• Classroom set up with computer, printer, phone etc for role-plays lab to reflect a real-time work environment for all practical training components of the course.
• The ACCEND trainers represent the role of a real client and portray the workplace demands while working on projects. This includes role play of difficult & diverse type customers.
• Students prepare time lines, schedule milestones, communicate, prepare documentation, conduct training in accordance with the client (trainer)
• Working as a team (group work/assignments), fulfilling responsibilities and expectations of the job and workplace.
• Assessments are contextualised to a Business set-up and are not generic in their nature. Assignments, which include multi-tasking, different roles within assignments, using workplace policies and templates.
• Students work with software and applications that are prevalent in the Business industry. These applications are used for training and assessment purposes.
• Simulated Business environment is provided to each student to help them complete their assessments. This business environment set-up provides the students with access to organisation related documents, policies, scenarios etc.
• ACCEND ensures the following pieces of equipment are available for students completing this course:
  • Computer Workstation setup with appropriate software and applications installed (if required)
  • Data projector
  • Projection screen
  • Access to internet
  • Adequate seating arrangements
  • Materials for note taking

• Office Administrator
• Project Officer
• Customer Service Coordinator

After achieving this qualification candidates may undertake a range of Advanced Diploma level qualifications within the BSB Business Services Training Package, or other Training Packages.